When technology fails, it can feel like a hassle to contact an IT service provider. One-size-fits-all IT services can disrupt your work or home life and lead to ineffective solutions. For this reason, it’s important to choose the right delivery model for IT consulting solutions.
From remote IT support to onsite, managed IT services, there are several options you can choose from.
At Digital Solutions, our IT solutions company serves Trenton, MI, and the surrounding areas. Contact us today if you’re experiencing an issue, and we’ll be happy to help.
How Can I Choose the Right IT Service Delivery Model?
Finding the right IT service delivery model for your Trenton home or business depends on the nature of the problem, the urgency of the needed repair, and whether the issue is with the device’s hardware or software.
There are three types of IT support. Understanding their benefits can help you find the right fit for your needs.
Remote IT Service
Remote IT support is a fast, cost-effective solution for software issues. Remote IT service works by using a secure, specialized software. This software allows the IT technician to connect directly to the user’s computer or server through the internet.
From there, they can control the computer with their own mouse and keyboard, as if they were sitting in front of it.
Remote IT service works best for:
- Virus and malware removal
- Software installation or troubleshooting
- Printer driver issues
- Email configuration problems
- Slow computer performance
- Readjusting computer settings
- Quick system optimizations
The main advantage of remote IT support is that it provides fast solutions, so you can get back to work as soon as possible. It’s also cost effective, since there’s no travel time cost for the IT technician.
Onsite IT Service
Onsite IT infrastructure support is essential when it comes to hardware failures and network infrastructure. These issues require the IT service provider to visit your home or business in person, so they can work on the equipment directly.
For Trenton businesses, common issues where onsite IT support is required include:
- Server failure
- Setting up new computer workstations
- Running network cabling
- Problems with a business router or switch
- Troubleshooting issues with the printer or network
For residential homes, onsite support is usually needed to install a new VOIP phone system, install a smart home system, or replace a component on a desktop computer.
When you need onsite IT service, it’s best to work with a local expert, especially when it comes to diagnosing problems with a building’s cabling or network layout. A local expert is likely to already be familiar with the local network.
Hybrid Approach
For businesses, a hybrid approach to IT service works best if you need a balance between speed and coverage. Blending remote and onsite support together gives your business the benefit of proactive monitoring, with fast response times.
With remote monitoring, you can take proactive steps to handle problems before they escalate. This minimizes downtime for your business and ensures your operations can proceed uninterrupted.
At the same time, having onsite IT service providers ready to help means you can save critical time when a hardware issue occurs and computer repairs.
Choose Digital Solutions for Expert IT Service in Trenton, MI
If you need IT services in Trenton, MI, or the surrounding areas, reach out to our team at Digital Solutions. With over 20 years of experience in the industry, we’ve built a reputation as a trusted provider for IT solutions throughout Metro Detroit and across the country.
We work with many small businesses and homeowners, ensuring they get the tech support they need without the hefty price tag of enterprise-level companies.
As a family-owned and locally-operated business based in Allen Park, MI, we emphasize a customer-focused approach that puts your needs first.
Want to learn more about working with our team? Call (313) 388-4150 or contact us online today to get started with our IT services.